Shipping & returns

DELIVERY

Control of the delivery:

JUJE guarantees the conformity of the delivered product to the essential characteristics described on the website www.juje.fr and this for a use in accordance with its destination.

The Customer is required to check the condition of the packaging and the conformity of the product delivered, and to make any reservations on the carrier's delivery note.

Carrier :

Delivery will be made by the Post Office (Colissimo at Home or at a Relay Point) to the address indicated by the Customer when ordering on the website www.juje.fr

Delivery times:

The delivery time depends on your geographical area: the average indicative delivery time (in working days) is 48/72 hours for France, Corsica and Monaco.

It will take an additional delay for Europe: 3 to 6 days.

 This delivery time does not take into account the time required to prepare the package, which depends on the items in your shopping cart. You can track the progress of your orders by logging into your JUJE customer account or by clicking on the link provided by the shipping company indicated in the shipping confirmation email.

 Except in special cases or unavailability of one or more Products, the Products ordered will be delivered in a single delivery. The Seller undertakes to make its best efforts to deliver the products ordered by the Customer within the deadlines specified above. However, these deadlines are given for information only.

However, if the Products ordered have not been delivered within 15 days after the indicative delivery date, for any reason other than force majeure or the Customer's fault, the sale may be cancelled at the written request of the Customer under the conditions provided for in Articles L 138-2 and L 138-3 of the Consumer Code. The sums paid by the Client will then be returned to him at the latest within fourteen days following the date of termination of the contract, excluding any compensation or withholding.

These deadlines may also be extended during the Christmas and New Year period in particular.

JUJE is not responsible for additional taxes and service charges charged by some countries. Customers will be held responsible for any restrictions, duties, taxes and other charges levied by the destination country before placing an order. JUJE will not be liable for any duties, taxes or customs fees in any circumstances.

 If the order arrives in the country and:

- The Customer refuses the package

-No delivery attempt is made in the destination country to deliver the package

Then JUJE reserves the right to cancel the said package and will not be responsible for any refund.

Choice of Relay Point:

The choice of the Relay Point is made when choosing the delivery

In case of absence at the time of delivery:

In case of absence during the delivery driver's passage, the package is made available to you in the post office to which you are attached. You then have 10 working days from the arrival of the package at the post office to pick it up. After this period, it will be returned to us.

Delivery price:

 The fees vary according to the areas defined by the post office - colissimo. You will find below a summary table of prices according to the area of your residence. The prices below are mentioned for the delivery of a package ranging from 0 to 750g. 

For the prices of the upper bands please refer to the General Terms and Conditions.

Delivery zones

Zone 1 Europe: Germany, Belgium, Luxembourg, Netherlands.

Zone 2 Europe: Austria, Spain (excluding specific territories), Portugal (excluding specific territories), United Kingdom, Ireland, Italy.

Zone 3 Europe: Denmark, Czech Republic, Estonia, Hungary, Latvia, Lithuania, Poland, Slovakia, Slovenia, Sweden, Switzerland.

Zone 4 Europe: Bulgaria, Croatia, Cyprus, Finland, Greece, Iceland, Malta, Norway, Romania

Zone OM1: Guadeloupe, Martinique, Reunion Island, French Guiana, Mayotte and St-Pierre-et-Miquelon.

Zone OM2: New Caledonia, French Polynesia

International Zone 4: Maghreb

International Zone 5: Australia, Canada, China, South Korea, United States, Hong Kong, India, Israel, Japan, Russia, Singapore, Thailand, Vietnam.

International Zone 6: Africa (excluding Maghreb), Americas (excluding United States and Canada), Middle East, other Asian countries, Oceania (excluding Australia).

RETURNS :

All requests for returns must be made directly through our e-shop. Any order returned unannounced will not be processed.

Here are the steps to follow to declare your return online:

- Go to your customer area in the "My account > My order history" section. If you have not created an account on our site, please go to your "Guest Tracking" to transform your account so that you can make your return request online. The Guest Tracking link is in your shipping confirmation email.

- Click on the order concerned by the return request, fill in the product(s) to be returned and validate your return request.

- We analyze your return request to validate it or not

- Once the validation is complete, you put the products back in a protective packaging, close it and seal it carefully.

- Go to the carrier of your choice to return the package to the following address, the return costs being at your expense:

(JUJE) CG RETAIL
6 allée Jacques Daguerre

94300 VINCENNES

FRANCE

We advise you to keep the tracking number carefully once the shipment has been sent, the return being your responsibility.

After receipt and verification of the contents of your package (condition of the product, packaging,...) you will be refunded on the payment method used for your order.

Any damaged or incomplete product will not be refunded or claimed.

ATTENTION: The return period is 14 days maximum from the receipt of your package. In this case, the return will be refused and returned to the sender. Any package received after the deadline cannot be refunded (postmark as proof)

If the Internet user wishes an exchange, he is invited to place an order directly on the site and return the original item for JUJE to proceed to its refund. We prefer this solution because the processing times are much faster (especially for reimbursement) and the cost of reshipment is the responsibility of the Internet user in all cases.

Therefore, JUJE undertakes to reimburse the Internet user within a maximum period of 14 days from the effective return of the product and after verification of the package and the condition of the product, directly on the means of payment used.

PRODUCT(S) NOT IN CONFORMITY WITH THE ORDER

In case of non-compliant or defective product(s), the Internet user is invited to contact JUJE by email by writing to contact@juje.fr specifying their order number and the problem encountered.

 Customer service will advise you on the procedure to follow in this particular case.